Invoices
An invoice is sent upon confirmation of your reservation outlining all aspects of products booked.

Travel Documents
Once payment is received, a travel voucher will be issued. For special requests i.e. child seat, ski rack etc and/or specialty vehicles, a travel voucher is issued upon full payment and once confirmation has been received from the supplier. Please note vouchers are accountable documents and serve as exchange vouchers for products you have booked. Non-presentation of your vouchers may result in charges being applied locally. There are some instances, however, where documentation is not required. This will be advised at time of reservation.

Amendments
No charge, unless applied by the supplier. All amendments must be made directly with www.kemwel.com.au. Conditions apply.

Reissue Fee
No charge, unless applied by the supplier.

Cancellations
No charge, unless applied by the supplier.

Frequent Flyer Points
Not applicable on any www.kemwel.com.au car rental rates.

Refunds
Under normal conditions, no refund will be made on any part of a package provided and not used; this includes unused car rental days. www.kemwel.com.au does not authorise the employees of any supplier to promise refunds to clients.

Travel Insurance
We strongly recommend you take out suitable travel insurance with maximum rental vehicle excess cover. This can be arranged through your www.kemwel.com.au.

Health and Immigration
Please ensure you comply with all passport, visa and health requirements necessary for the countries you wish to visit. www.kemwel.com.au is not responsible for advising on passport, visa or health requirements.

Price Beat Guarantee
Not applicable for wholesalers. www.kemwel.com.au will match or beat any independently verifiable competitor price/quote for same product. Same product is same supplier, same SIPP Code (car group), same inclusions, same dates and same pick up and drop off depots.

Latest Deals
www.kemwel.com.au will always strive to obtain the best possible deal for its customers. It is important to keep in contact with us for the most up-to-date offers. Refer to our website www.kemwel.com.au for the latest deals.

Rates do not include
Fuel; oil; tolls; Airport/City/Ferry/Premium Location Fees where applicable; Insurance excess; Refundable security deposit; Vehicle License fees where applicable; Personal Accident Insurance; Additional and/or Young drivers/upper age charge; One way fees where applicable; Local Tax and/or Airport Fees on additional charges paid locally.

Vehicle type
All vehicles in Australia, New Zealand, Europe, UK, Ireland, Canada & USA programs are reserved by group. Models shown are examples only and a similar vehicle may be supplied. Specific models and/or litreage cannot be guaranteed. The models shown for the luxury UK & Europe programs are guaranteed once the model is confirmed by the supplier, unless unforseen circumstances occur.

Security Deposit
All car rental companies require a minimum of one internationally recognised credit card (Prestige/Luxury cars require two credit cards) for a security bond. Cash security deposits are possible in some instances but must be requested in advance. Strict conditions apply. Contact www.kemwel.com.au for details.

Age Limit
Generally the minimum age is 21 years (30 years for some luxury vehicles) but can vary between car rental company and country. A young driver/upper age surcharge may apply. Please refer to applicable car rental page for details.

Driver's Qualifications
All drivers must hold a full valid drivers licence with a clean driving record for a minimum of one year. Some countries require a licence to be held for a longer period. A learner or provisional drivers licence is not accepted. An international licence is required for Austria, Belgium, Czech Republic, Germany, Greece, Italy, Poland, and Spain. Other countries may require an international licence, please enquire at time of booking.

Fuel
Rates shown do not include fuel. Rental cars are supplied with a full tank of petrol on collection (exceptions apply). You are advised to refuel your car prior to return and maintain receipts to avoid refuelling charges. Some companies may offer a pre-paid fuel option, which is a predetermined amount regardless of the amount of fuel remaining upon return of your vehicle. If accepted no refund is available.

Insurance Excess
In the event of theft or accidental damage to the vehicle, an excess will apply. Adequate travel insurance is strongly recommended.

Excess Reduction
In some countries it is possible to purchase additional insurance to reduce the excess amount payable. If the additional cover is accepted, charges are non-refundable

Optional Accessories
Child seats, ski racks, snow chains, GPS etc should be requested at time of booking and are subject to availability, upon arrival. Additional fees apply and are paid locally

One-way Rentals
If you return your vehicle to a different country/state/city than its origin, you will incur a one way fee. One way fees within the same country may also apply. Charges and conditions vary. Details will be advised at time of reservation. If you vary your drop off point, additional charges may apply.

Geographic Restrictions
It is important to advise www.kemwel.com.au at time of booking if you intend to drive your rental car outside the country of rental as conditions and charges may apply. www.kemwel.com.au takes no responsibility for problems occurring as a result of non-advice.